Last Updated: 7th October 2024

At Smsautosolution Auto Locksmiths, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and disclose personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, phone number, email address, and address for service delivery.
• Vehicle Information: Make, model, year, and VIN of your vehicle for service purposes.
• Payment Information: Billing details necessary for processing payments.
• Service Records: Details of services provided, including any key programming and lockout incidents.
• Cookies and Usage Data: We collect certain information automatically when you use our website, such as IP address, browser type, and usage data via cookies. This data helps us understand how visitors interact with our site.

2. Use of Personal Information

The information we collect may be used for the following purposes:

• To provide our auto locksmith services, including responding to your inquiries and requests.
• To process payments and maintain service records.
• To improve our website and services.
• For security purposes, to detect and prevent fraud, including the use of Google reCAPTCHA.

3. Google reCAPTCHA

We use Google reCAPTCHA to protect our site from spam and abuse. Google reCAPTCHA collects information about users to ensure they are not bots. This includes:

• IP address
• Mouse movements and other behavioral data
• Cookies
• Time spent on our website

Google may use this data in accordance with its own Privacy Policy, which can be found here.

GDPR Compliance for reCAPTCHA

As part of GDPR compliance, we inform you that:

• reCAPTCHA is used to secure our forms (e.g., contact forms) and prevent spam.
• This data collection is done to protect our site from fraudulent activities and to enhance security.
• You will be asked for explicit consent before reCAPTCHA is activated on our site through our cookie consent tool. You have the option to decline its use. If you do not consent to the use of reCAPTCHA, certain forms or functionalities may not be available.

4. Legal Basis for Processing

We process personal information on the following legal bases:

• Consent: By providing your information on our website, you consent to the collection and use of your personal data in accordance with this Privacy Policy.
• Legitimate Interests: We may process your information when it is necessary for our legitimate business interests, such as securing our website and preventing fraud.

5. Sharing of Personal Information

We do not sell or share your personal information with third parties except:

• To service providers and partners who help us operate our business (such as hosting providers).
• To comply with legal obligations or respond to lawful requests by public authorities.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Your Rights (Under GDPR)

You have the right to:

• Access, update, or delete your personal information.
• Object to or restrict the processing of your personal data.
• Withdraw your consent at any time (this will not affect the lawfulness of processing based on consent before its withdrawal).
• Lodge a complaint with a supervisory authority if you believe your data rights have been breached.

8. Cookies

Our website uses cookies to enhance your experience and collect analytics. You can control your cookie preferences by using our cookie consent tool, which allows you to accept or reject the use of non-essential cookies, including Google reCAPTCHA.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page regularly for the latest information on our privacy practices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

• Email:   info@smsautosolution.co.uk
• Office: 07598221055
• Mobile: 07598221055